Florence Road care home with welcoming front door

Step Forward Support expands with new care home in Sutton Coldfield

Step Forward Support expands with new care home in Sutton Coldfield

We are excited to announce that Step Forward Support, a provider of high-quality care homes and supported living services for individuals with learning difficulties, mental health needs, and autism, will be opening a new care home in Sutton Coldfield, Birmingham.

A newly renovated, modern care home with a welcoming entrance providing high-quality care and support for individuals with learning difficulties, mental health needs and autism

Our company, Step Forward Support, has a proven track record of delivering exceptional care and support to complex and challenging individuals. We currently operate two other care homes in Birmingham, both of which have received good ratings from the Care Quality Commission (CQC) and very posiitve compliments from partner agencies. We are committed to building on this success by opening a new care home that will provide a safe and nurturing environment for adults with learning difficulties, mental health needs, and autism.

The new care home will have seven large bedrooms, each with an en-suite wet room. The home will also feature a communal lounge, dining room, multi-sensory room, and sensory garden. Additionally, we have included extensive office space with hot-desks for partners to use. These facilities will be designed with the specific needs of our residents in mind, and will provide them with the opportunity to live an independent and fulfilling life.

“”This new care home in Sutton Coldfield marks an exciting period of growth for Step Forward Support as we continue to expand our business. As the first of many similar projects we have planned, it is a testament to our commitment to providing high-quality care and support to individuals with learning difficulties, mental health needs, and autism. We look forward to welcoming our new residents and continuing to make a positive impact in the lives of those we serve.”
Phil Tinsley – Business Operations Manager

Work on the refit is set to begin soon, and we anticipate that phase one will be completed within six months. We understand that there is already a high level of interest in this new service and we are pleased to inform you that there is already a waiting list. However, we encourage anyone wishing to make a referral to contact us via phone, email or on our website

We understand that opening a new care home is a significant undertaking and we would like to take this opportunity to thank our stakeholders and partners for their support and understanding. We are confident that this new care home will make a positive difference in the lives of the individuals we support, and we look forward to welcoming them to their new home.

Step Forward Support Team.

Step Forward Support expands with new care home in Sutton Coldfield Read More »

Stgep Forward Support Linktree QR code

Making Feedback Easier

Link tree QR code

Enabling visitors to our services to leave feedback is an important requirement that has historically proven difficult to obtain. By using a QR code that directs to a linktree, we can provide an easy way to access not only our feedback form but also our social media channels and our website, all from one simple push-button menu.

Linktree provides a simple user experience which allows access to any number of links from one website or app using only a smartphone camera. By creating a QR code that takes the user directly to the link tree, this journey becomes even simpler, promoting access and feedback in the shortest number of virtual steps.

Our link tree currently provides access to our homepage, Feedback Form, Facebook Page, Twitter Page, LinkedIn Page, and Instagram Page. Other links can be added at any time without the need to renew the QR code. Soon we hope to add a link to our current employment vacancies to enable an easy way to apply for jobs.

You can experience the process now by opening your device’s camera and pointing it at the QR code above (older devices may require a QR code scanner to be added from the app/play store).

Making Feedback Easier Read More »

Step Forward Support team meeting

Birmingham services welcome Deputy Managers

At this month’s managers’ meeting we welcomed two new deputy managers to Step Forward Support. Jim Enowtakang has joined the team at 129 Millfield Road to support existing service manager June Rowe, and Annmarie Thomas has joined the team at 24 Devonshire Road to support Bashrat Hussain.

Annmarie has a long history of supporting people in the care industry and Jim was successful in his application after performing in the role of support worker for Step Forward Support, and for over a decade previously with other providers.

Manager's Team Meeting

“We wish them both the best of luck in their new roles and are looking forward to benefitting from the wealth of skills and experience they’ll bring to the organisation.”

Deirdre Kapfunde – HR and Finance Director

If you are interested in working for Step Forward Support we have vacancies across the midlands in our care homes and supported living services. Email your CV and a covering letter detailing your relevant experience and qualifications to or complete the form on our contact page

Birmingham services welcome Deputy Managers Read More »

91 Trench Road Step Forward Support

Telford HQ Now Open

Our new head office in Telford provides a base for our admin team as well as offices for the senior management team and directors. The newly refurbished modern offices also provide valuable space for meetings and training as well as ‘hot’ desks for agile workers.

Andrew Kapfunde Director
Andrew Kapfunde Step Forward Support HQ

The premises at 91 Trench Road in Telford are ideally suited to providing a comfortable and relaxing work environment for the office-based staff, whilst also being easily accessible and convenient having the M54 and A442 close-by.

“We’re excited to have a head office from which to develop and grow the business, and we’re very much enjoying the energy and enthusiasm created by having a shared workspace.”

Phil Tinsley – Business Operations Manager

Search for Birmingham office

New premises are now being sourced in Birmingham to enable our recruitment department to operate from the centre of our target recruitment capture area. We are also currently advertising for an employment coordinator in line with our plans to develop this department to bolster and create a more robust workforce. For details of current vacancies or to request an application pack, please contact us on our main switchboard 0330 056 3818 or email

Telford HQ Now Open Read More »

91 Trench Road Step Forward Support Offices

Telford office nearing completion

Our new head office will be opening in Telford in the next few months. The premises were purchased by Step Forward Support last year and have since undergone extensive development to make them a bright and welcoming workspace for our growing business needs.

The premises, on Trench Road in Telford next to the Fiat and Suzuki dealerships, will provide essential office space to our executive and business team, as well as providing flexible space for meetings and training.

“We’re really excited to watch the building turning into a professional modern work environment, and we’re looking forward to make full use of it as the business grows.”

Hilton Makawa – Business Director

This office is the next phase in Step Forward Support’s business development and is perfectly placed to serve the existing midlands services as well as the planned Shropshire provision.

To find out more about our Telford office or anything else we do, please follow us using the links below or get in touch using the contact form.

Telford office nearing completion Read More »