Phil Tinsley

24 DR garden

Let your garden grow!

The sun has finally come out to play, and so the green fingered residents at 24 Devonshire Road have started the first phase of a garden makeover. Keen to fill the outdoor space of their home with colour and support nature, the residents have started by planting flowers in the borders at the front of the property. Pictured is newest service user, Darren, who was keen to get involved.

service user gardening

24 Devonshire Road is a specialist care home for up to five adults with support needs in Handsworth Wood, Birmingham. The on-site dedicated team are led by Service Manager Bashrat Hussain and newly appointed Deputy Manager Annemarie Thomas. To keep up to date with events and news from here and other Step forward Support services, follow us on Facebook, Instagram or twitter using the links below.

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Highbury Theatre Centre

Treading the boards

129 Millfield Road has its fair share of stars, including Mosin who regularly attends a local drama group ‘Street Katz’. Mosin, who can seen here taking part in his weekly drama session at Highbury Theatre Centre, has taken part in previous shows including the group’s production of ‘Letter to Santa’ in 2021 where he played a snowman.

Mosin enjoys drama with peers. He is a bundle of joy, especially when talking about drama, movies, and music. He enjoys stage performance, and you can’t get him to stop when he starts, and always with a big smile on his face. He’s undoubtedly the Shakespeare of Millfield Road!

Jim Enowtakang – Deputy Manager
service user drumming
Mosin at Highbury Theatre Centre
service user hailing bus
Mosin en-route to his drama group
service user at drama club
Mosin taking part in a weekly drama group

‘Letter to Santa’ was featured in the Sutton Chronicle publication. Mosin is pictured here in the centre dressed as a snowman.

Sutton Chronicle's feature about Letters to Santa 2021

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service users BBQ

Summertime and the living is easy!

The service users of 129 Millfield Road made the most of our recent spell of hot weather by having a weekend barbeque.

The BBQ was epic with everyone chipping in to make it fun. On the menu we had mouth watering and succulent beef burger, tantalizing pork sausages, coleslaw, corn on the cob, potato salad and of course cold drinks to quench the thirst. It was all fun and excitement with lots of chats and memories created

Jim Enowtakang – Deputy Manager
service users in garden
BBQ in garden
BBQ food

Summertime and the living is easy! Read More »

Step Forward Support team meeting

Birmingham services welcome Deputy Managers

At this month’s managers’ meeting we welcomed two new deputy managers to Step Forward Support. Jim Enowtakang has joined the team at 129 Millfield Road to support existing service manager June Rowe, and Annmarie Thomas has joined the team at 24 Devonshire Road to support Bashrat Hussain.

Annmarie has a long history of supporting people in the care industry and Jim was successful in his application after performing in the role of support worker for Step Forward Support, and for over a decade previously with other providers.

Manager's Team Meeting

“We wish them both the best of luck in their new roles and are looking forward to benefitting from the wealth of skills and experience they’ll bring to the organisation.”

Deirdre Kapfunde – HR and Finance Director

If you are interested in working for Step Forward Support we have vacancies across the midlands in our care homes and supported living services. Email your CV and a covering letter detailing your relevant experience and qualifications to or complete the form on our contact page

Birmingham services welcome Deputy Managers Read More »

Devonshire Road Step Forward Support

Devonshire Road awarded highest food hygiene rating

Following a recent inspection from Birmingham Environmental Health, 24 Devonshire Road was awarded a five for food hygiene, the highest rating available. This was on the heels of the CQC ‘Good’ rating received following their inspection in March this year.

24 Devonshire Road is a small specialist care home delivering support to adults with mental health needs, learning disabilities and autism. Currently supporting four individuals, the home has capacity for a maximum of five service users. Bashrat Hussain, the on-site home manager, has a deputy manager and a team of specialist support workers to provide focussed, secure support twenty-four hours a day.

Phil Tinsley, Business Operations Manager for Step Forward Support, said:

“Receiving the highest food hygiene rating is testament to the dedication and commitment of the team at 24 Devonshire Road. We are all very proud of their achievement and the fantastic work they continue doing to enrich the lives of the people we support.”

Phil Tinsley – Business Operations Manager

The inspection published the following findings (full inspection available on the food standards website, link below)

Area inspected by food safety officerStandards found
Hygienic food handling: Hygienic handling of food including preparation, cooking, re-heating, cooling and storageGood
Cleanliness and condition of facilities and building: Cleanliness and condition of facilities and building (including having appropriate layout, ventilation, hand washing facilities and pest control) to enable good food hygieneGood
Management of food safety: System or checks in place to ensure that food sold or served is safe to eat, evidence that staff know about food safety, and the food safety officer has confidence that standards will be maintained in futureGood
Findings of Inspection

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91 Trench Road Step Forward Support

Telford HQ Now Open

Our new head office in Telford provides a base for our admin team as well as offices for the senior management team and directors. The newly refurbished modern offices also provide valuable space for meetings and training as well as ‘hot’ desks for agile workers.

Andrew Kapfunde Director
Andrew Kapfunde Step Forward Support HQ

The premises at 91 Trench Road in Telford are ideally suited to providing a comfortable and relaxing work environment for the office-based staff, whilst also being easily accessible and convenient having the M54 and A442 close-by.

“We’re excited to have a head office from which to develop and grow the business, and we’re very much enjoying the energy and enthusiasm created by having a shared workspace.”

Phil Tinsley – Business Operations Manager

Search for Birmingham office

New premises are now being sourced in Birmingham to enable our recruitment department to operate from the centre of our target recruitment capture area. We are also currently advertising for an employment coordinator in line with our plans to develop this department to bolster and create a more robust workforce. For details of current vacancies or to request an application pack, please contact us on our main switchboard 0330 056 3818 or email

Telford HQ Now Open Read More »

Male Support Workers

Support Worker Jobs in Handsworth Wood

Step Forward Support are looking for energetic, motivated and fun-loving support workers to join to our team to support service users at our residential care homes in Handsworth Wood.

Please note we require a Male Support Worker due to genuine occupational requirement for the people we are supporting making this position exempt from the gender discrimination rule.

Male Support Workers
Male Support Workers

This role will suit flexible and dynamic individuals available to work; days, nights and weekends. Step Forward Support would like to hear from you if you can make positive contributions in supporting vulnerable adults with complex and sometimes challenging needs.

You will be required to support service users 1:1 to access the community for activities such as going to college, the gym, cinema, swimming, shopping and much much more!

Your duties will also include supporting the service user with

  • Learning how to become more independent
  • Personal care
  • Meal preparation and housework
  • Managing their medication
  • Staying in contact with family and friends
  • Attending hospital appointments and meetings
  • Finding hobbies and other leisure activities
  • Accessing education and training
  • Keeping safe in the home and in the community

Experience required

Preferably at least 1 year experience as a support worker in the Learning disability or Mental Health setting working with complex behaviours & forensics



Qualifications required

  • Care Certificate
  • NVQ in Health & Social Care (Preferred)

You will be accountable to the Home Manager and the Registered manager.

  • You will receive and complete a full induction
  • Receive ongoing training throughout your employment
  • Enrolled into the pension Scheme
  • Rate of pay from £9-£9.50 per hour dependent upon experience

Rate of pay from £9-£9.50 per hour dependent upon experience

Offer of Employment is subject to a successful interview, satisfactory DBS check and references.

To apply, please follow this link to Indeed.

Support Worker Jobs in Handsworth Wood Read More »

David painting the lounge wall at Millfield Road

Lockdown DIY at Millfield Road

Painting the lounge walls made me feel calm.

– David

Service Users at Millfield Road used the opportunity provided by the first lockdown to redecorate the shared lounge of their home. Like many people in the UK and around the world, the pandemic meant that the residents of Millfield Road spent much more time at home during 2020, a situation that hasn’t changed much in the first quarter of 2021. But rather than sitting on their hands, the individuals who live in our care home decided to pick up a brush and get creative.

Mosin and David were really enthusiastic about painting their home and I feel really proud that they got involved and enjoyed the task, it was really nice to see them work together.

June Rowe – Home Manager

The decision to decorate was the result of a conversation between the service users and the support team regarding what activities they would like to be involved in during lockdown. David and Mosin, two of the residents of Millfield Road, suggested the painting and it was agreed and supervised by June Rowe, the home manager.

Mosin decorating the lounge at Millfield Road
Mosin taking part in the redecoration of his home

Following the initial success, decorating has continued in other areas of the shared spaces and sparked enthusiasm within some residents to get more involved. One resident, David, said that painting the walls of the lounge made him feel calm and he is keen to do more. Another resident, Robert, has warmed to the new décor and now wishes to have his bedroom decorated.

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Group of support workers

Work with us

Step Forward Support have services in the Handsworth Wood area of Birmingham. We employ support workers to perform in front line care and support roles for adults with mental health needs and learning disabilities both in care homes and in supported living services.

If you would like to hear about our current vacancies or apply for a position with us then please complete the form below and we will be in touch.

Thank you

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91 Trench Road Step Forward Support Offices

Telford office nearing completion

Our new head office will be opening in Telford in the next few months. The premises were purchased by Step Forward Support last year and have since undergone extensive development to make them a bright and welcoming workspace for our growing business needs.

The premises, on Trench Road in Telford next to the Fiat and Suzuki dealerships, will provide essential office space to our executive and business team, as well as providing flexible space for meetings and training.

“We’re really excited to watch the building turning into a professional modern work environment, and we’re looking forward to make full use of it as the business grows.”

Hilton Makawa – Business Director

This office is the next phase in Step Forward Support’s business development and is perfectly placed to serve the existing midlands services as well as the planned Shropshire provision.

To find out more about our Telford office or anything else we do, please follow us using the links below or get in touch using the contact form.

Telford office nearing completion Read More »